Privacy Policy

1. Introduction and Scope

Neurova Axion ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website neurova-axion.com (the "Website") and use our services.

2. Information We Collect

Personal Data

We collect personal information that you voluntarily provide when:

• Contacting us through contact forms or email
• Subscribing to our newsletter
• Creating an account or requesting services
• Filling out surveys or providing feedback

This may include: name, email address, phone number, company information, and inquiry details.

Automatically Collected Information

When you visit our Website, we automatically collect certain information:

• Log Data: IP address, browser type, pages visited, time spent
• Device Information: Device type, operating system, mobile network info
• Cookies: See our Cookie Policy for details
• Analytics Data: User interactions, engagement metrics

3. How We Use Your Information

We use collected information for:

• Responding to inquiries and providing requested services
• Sending newsletters and promotional communications (with consent)
• Website improvement and optimization
• Analytics and understanding user behavior
• Compliance with legal obligations
• Fraud prevention and security
• Providing technical support

4. Data Sharing and Third Parties

We do not sell your personal data. We may share information with:

• Service Providers: Analytics, hosting, email services
• Business Partners: Only with your consent
• Legal Compliance: When required by law or regulation

All third-party partners are bound by confidentiality agreements.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, typically:

• Contact information: Up to 2 years from last interaction
• Newsletter subscribers: Until unsubscribe
• Website analytics: Up to 24 months
• Legal/compliance records: As required by law

6. Your Rights Under Taiwan Data Protection Law

Under Taiwan's Personal Data Protection Act, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability
• Lodge complaints with regulatory authorities

7. International Data Transfers

Your information may be transferred to countries other than Taiwan. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy determinations.

8. Children's Privacy

Our services are not directed to individuals under 13 years old. We do not knowingly collect personal data from children. Parents who believe their child's information has been collected should contact us immediately.

9. Security Measures

We implement comprehensive security measures including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security audits
• Employee training on data protection

10. Cookies and Tracking

Please refer to our Cookie Policy for detailed information about how we use cookies and similar tracking technologies. You can manage cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective when posted on the Website. Continued use of our services constitutes acceptance of updated terms.

12. Contact Information for Privacy Concerns

For privacy-related questions or to exercise your rights:

• Email: privacy@neurova-axion.com
• Mailing Address: Taipei Innovation Hub, Taipei, Taiwan
• Response Time: We respond within 30 days

13. Data Protection Officer

Our Data Protection Officer is available to address data protection concerns and requests. Contact through the details above.